At Electron HUB, we are committed to delivering your orders safely and efficiently. This Shipping and Delivery Policy explains our shipping procedures, delivery timelines, and customer responsibilities.
1. Company Information
Electron HUB
Tower Block-19, Gulshan Johar, Karachi, Pakistan
📞 +92 309 9650339
📞 +92 329 5696362
✉️ info@electron-hub.com
2. Order Processing
- Orders are processed after payment confirmation (where applicable).
- Processing times typically range from 1 to 3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Electron HUB reserves the right to delay or cancel orders due to stock shortages, payment verification issues, or unforeseen circumstances.
3. Shipping Coverage
We currently offer shipping across Pakistan through reputable courier and logistics partners.
For international shipping inquiries, customers are requested to contact us directly before placing an order.
4. Delivery Time
Estimated delivery times:
| Location | Estimated Delivery Time |
|---|---|
| Karachi | 1–3 Business Days |
| Major Cities (Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, etc.) | 2–5 Business Days |
| Remote Areas | 3–10 Business Days |
Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, and other factors beyond our control.
5. Shipping Charges
- Shipping charges, if applicable, will be displayed during the checkout process or communicated before order confirmation.
- Promotional offers may include free shipping on selected products or order values.
- Additional charges may apply for oversized, heavy, or special-handling items.
6. Order Tracking
Once your order has been dispatched:
- Customers may receive a tracking number via email, SMS, or WhatsApp (where available).
- Tracking information may take up to 24 hours to become active in the courier system.
7. Delivery Attempts
- Couriers may make multiple delivery attempts depending on their policies.
- Customers are responsible for providing accurate shipping information.
- Additional charges may apply if re-delivery is required due to incorrect or incomplete address details.
8. Inspection Upon Delivery
Customers are advised to inspect the package upon receipt.
If you notice:
- Visible damage to the package,
- Missing items,
- Incorrect products,
please contact Electron HUB within 48 hours of delivery and provide supporting photographs where possible.
9. Delayed Deliveries
While we strive to ensure timely delivery, Electron HUB shall not be held responsible for delays caused by:
- Courier service disruptions
- Weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Customs or regulatory inspections
- Other events beyond our reasonable control
10. Risk of Loss
Ownership and risk of loss transfer to the customer upon successful delivery of the order to the shipping address provided.
Customers should ensure that someone is available to receive the shipment.
11. Undeliverable Packages
Orders may be returned to Electron HUB if:
- The recipient is unavailable after multiple delivery attempts.
- An incorrect address is provided.
- The package is refused by the recipient.
Additional shipping charges may apply for re-shipment.
12. Contact Information
For any shipping or delivery-related inquiries, please contact:
Electron HUB
Tower Block-19, Gulshan Johar, Karachi, Pakistan
📞 +92 309 9650339
📞 +92 329 5696362
✉️ info@electron-hub.com